• 10-Dec-2018 to 08-Feb-2019 (MST)
  • Solutions Consultant (UK)
  • Basingstoke, GBR
  • Full Time

The Solutions Consultant role will be responsible for working with Regional Account Executives, Regional Account Associates and Customer Success Representatives to provide needed product sales support to successfully close business. The Solutions Consultant will work with the Regional Account Executives,  Regional Account Associates and Customer Success Representatives to research and understand the needs of the customers in the Life Sciences and ISO regulated industries. They will have in depth knowledge of medical device, pharmaceutical, blood and biologics, ISO, etc. compliance issues and processes and know how to speak to the various stakeholders in these industries, addressing their pains and defining the overall technical and business solution. This person will lead internal technical resources to prepare and deliver compelling demonstrations and presentations. This person will be responsible to answer in-depth customer questions and inquires related to system and database infrastructure, processes and business models.



  • Support Sales efforts to win business from new and existing customers
  • Be able to configure and demonstrate in depth product functionality per prospect requirements
  • Understand and be able to present how MasterControl can be used throughout all applicable aspects of a customer's business
  • Support the response to Requests for Information and applicable sections of Requests for Proposals
  • Assist Services through creation, where applicable, of proof of concept process forms and completion of Request for Estimate sections pertinent to forms development as part of business process design and optimisation
  • Provide training demos as part of trial site set up for customers and prospects
  • Support Marketing needs for technical demonstrations
  • Own the configuration and updating of the sales demo database
  • Provide training for Regional Account Executives, Regional Account Associates and Customer Success Representatives when needed


  • Professional and interpersonal skills required to develop and foster positive relationships
  • Proficient using web based applications and MS Office products
  • IT background with database (SQL) knowledge preferred
  • Outstanding communication skills (both verbal and written)
  • Life sciences and/or ISO regulated Industry expertise
  • Demonstration skills
  • Problem solving skills
  • Must be able to function and think under pressure and to articulate and solve complex problems
  • Ability to meet tight deadlines
  • Up to 50% travel required


  • In depth knowledge of Quality Management and Quality Processes related to the Life Sciences and ISO regulated Industries related to product development and commercialisation processes, including the issues involved in complying with FDA regulations and ISO standards
  • BA or BS degree preferred or equivalent experience
  • Certification in ISO, ASQ, ISPE or other Quality-focused areas is preferred
  • Experience working in a life-sciences or ISO regulated industry preferred

Why Work Here?



MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours. MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet.

We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through a generous benefits package, great flexibility, and continuous opportunities for advancement.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere. Which is why we say - #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our competitive benefits, you can't really go wrong. MasterControl could be your next (and last) career move!

We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!

Here are some of the benefits MasterControl employees enjoy:

  • 25 days annual leave, plus bank holidays
  • Death In Service Package
  • Competitive salaries with annual increase reviews + commissions
  • Private Medical Insurance
  • Optional Dental Plan
  • Pension Scheme
  • Great Flexibility
  • Wellness Programs (every employee gets a Fitbit!)

Applicants must be currently authorised to work in the UK

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