• 09-Nov-2018 to 08-Jan-2019 (MST)
  • MC Labs
  • Salt Lake City, UT, USA
  • Full Time


MasterControl Inc. creates software solutions that enable life science and other regulated companies to deliver life-improving products to more people sooner. MasterControl's integrated solutions accelerate ROI and increase efficiencies by automating and securely managing critical business processes throughout the entire product lifecycle. More than 1,000 companies worldwide, ranging in size from five employees to tens of thousands, rely on MasterControl cloud solutions to automate processes for new product development, clinical, regulatory, quality management, supplier management, manufacturing and post-market surveillance. MasterControl solutions are well-known for being scalable, easy to implement, easy to validate and easy to use. For more information, visit



The Technical Writer's documentation provides the first level of customer self-help needs. They are an integral part of helping train MasterControl customers, helping them easily understand complicated information. Product documentation is also critical to helping customers assess their ability to upgrade and remain current as new software updates are released.



  • Design, develop, and implement customized technical documents
  • Gather information about needs, objectives, functions, features, and requirements
  • Perform writing tasks for technical documents, such as user manuals, installation manuals, help documents, and tutorials



  • Demonstrate creative and technical writing skills
  • Excellent interpersonal, collaborative, trust-building, conflict-resolution, and writing skills
  • Effective planning, scheduling, researching, and writing skills
  • Comfortable with online publishing tools (RoboHelp, FrameMaker, MadCap, etc.)
  • Possess strong technical aptitude, including Microsoft Word/Office, source control software, Windows, etc.
  • Programming/scripting experience a plus (HTML/CSS/JavaScript/XML)
  • Passionate about technology and creatively solving business problems
  • Meet multiple, challenging deadlines while communicating expectations clearly



  • Entry-level position within field
    • 4-year degree or equivalent experience
    • 0-3 years additional experience beyond education
  • Conducts routine tasks as directed



  • Operate a computer and work at a desk for extended periods of time
  • Communicate effectively in writing, in person, over the telephone and in e-mail





MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours.  MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet. 

We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through great flexibility, and continuous opportunities for advancement.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere.  Which is why we say -  #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our exceptional products, you really can't go wrong.  MasterControl could be your next (and last) career move!  

We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!

Applicants must be currently authorized to work in the United States on a full-time basis.

MasterControl is an Equal Opportunity Employer.

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