MasterControl
  • 31-Oct-2018 to 30-Dec-2018 (MST)
  • Solutions Consultant
  • Salt Lake City, UT, USA
  • Full Time

ABOUT MASTERCONTROL

MasterControl Inc. creates software solutions that enable life science and other regulated companies to deliver life-improving products to more people sooner. MasterControl's integrated solutions accelerate ROI and increase efficiencies by automating and securely managing critical business processes throughout the entire product lifecycle. More than 1,000 companies worldwide, ranging in size from five employees to tens of thousands, rely on MasterControl cloud solutions to automate processes for new product development, clinical, regulatory, quality management, supplier management, manufacturing and post-market surveillance. MasterControl solutions are well-known for being scalable, easy to implement, easy to validate and easy to use. For more information, visit www.mastercontrol.com.

SUMMARY

The Solutions Consultant role will be responsible for working with Regional Account Executives, Regional Account Associates and Customer Success Representatives to provide needed product sales support to successfully close business. The Solutions Consultant will work with the Regional Account Executives,  Regional Account Associates and Customer Success Representatives to research and understand the needs of the customers in the Life Sciences and ISO regulated industries. They will have in depth knowledge of medical device, pharmaceutical, blood and biologics, ISO, etc. compliance issues and processes and know how to speak to the various stakeholders in these industries, addressing their pains and defining the overall technical and business solution. This person will lead internal technical resources to prepare and deliver compelling demonstrations and presentations. This person will be responsible to answer in-depth customer questions and inquires related to system and database infrastructure, processes and business models.

RESPONSIBILITIES

  • Support Sales efforts to win business from new and existing customers
  • Be able to configure and demonstrate in depth product functionality per prospect requirements
  • Understand and be able to present how MasterControl can be used throughout all applicable aspects of a customer's business
  • Support the response to Requests for Information and applicable sections of Requests for Proposals
  • Assist Services through creation, where applicable, of proof of concept process forms and completion of Request for Estimate sections pertinent to forms development as part of business process design and optimization
  • Provide training demos as part of trial site set up for customers and prospects
  • Support Marketing needs for technical demonstrations
  • Own the configuration and updating of the sales demo database
  • Provide training for Regional Account Executives, Regional Account Associates and Customer Success Representatives when needed

REQUIRED SKILLS

  • Professional and interpersonal skills required to develop and foster positive relationships
  • Proficient using web based applications and MS Office products
  • IT background with database (SQL) knowledge preferred
  • Outstanding communication skills (both verbal and written)
  • Life sciences and/or ISO regulated Industry expertise
  • Demonstration skills
  • Problem solving skills
  • Must be able to function and think under pressure and to articulate and solve complex problems
  • Ability to meet tight deadlines
  • Up to 50% travel required

EDUCATION AND TRAINING

  • In depth knowledge of Quality Management and Quality Processes related to the Life Sciences and ISO regulated Industries related to product development and commercialization processes, including the issues involved in complying with FDA regulations and ISO standards
  • BA or BS degree preferred or equivalent experience
  • Certification in ISO, ASQ, ISPE or other Quality-focused areas is preferred
  • Experience working in a life-sciences or ISO regulated industry preferred

PHYSICAL DEMANDS AND WORKING CONDITIONS

  • Ability to operate a computer and work at a desk for extended periods of time.
  • Ability to communicate effectively in writing, in person, over the telephone, and in e-mail.
  • Bending, stooping and lifting are integral aspects of this position.

WHY WORK HERE?

#WhyWorkAnywhereElse

#ExceptionalTeamCulture

MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours.  MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet. 

  • We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through a generous benefits package, great flexibility, and continuous opportunities for advancement.
  • Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere.  Which is why we say -  #WhyWorkAnywhereElse?
  • To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our competitive benefits, you can't really go wrong.  MasterControl could be your next (and last) career move!  
  • We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!
  • Here are some of the benefits MasterControl employees enjoy:
    • 100% medical premium coverage (yes, you read that right!)
    • Generous PTO packages that increase with tenure
    • Competitive compensation with annual merit increase reviews
    • Dental/Vision Plans
    • 401k Plan
    • Employer Paid Life Insurance Policy ($50K)
    • Great Flexibility
    • Wellness Programs (every employee gets a Fitbit, we have lots of fitness clubs, we give out a lot of swag and we even have an onsite physician and massage therapist!)
    • Access to Innovation Center with 3D printer, e-bikes, drones and VR
    • Ability to drive company Tesla (yes, you also read that right!)

Applicants must be currently authorized to work in the United States on a full-time basis.

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