• 10-Oct-2018 to 09-Dec-2018 (MST)
  • Customer Success (Sales)
  • Salt Lake City, UT, USA
  • Full Time


MasterControl Inc. creates software solutions that enable life science and other regulated companies to deliver life-improving products to more people sooner. MasterControl's integrated solutions accelerate ROI and increase efficiencies by automating and securely managing critical business processes throughout the entire product lifecycle. More than 1,000 companies worldwide, ranging in size from five employees to tens of thousands, rely on MasterControl cloud solutions to automate processes for new product development, clinical, regulatory, quality management, supplier management, manufacturing and post-market surveillance. MasterControl solutions are well-known for being scalable, easy to implement, easy to validate and easy to use. For more information, visit


The Director of Software Product Release is responsible for packaging the product release version in order to achieve the MasterControl objective of getting more of our products to market faster. The role manages the product from the code branch of each release through the distribution to our existing and new customers. This person is responsible for insuring the product support materials, product packaging, localization content, product installation guides, reference materials and customer-facing release communications are all completed and aligned for a successful product release.  This person is also responsible for overseeing the upgrades of our Premise, Hosted, and Cloud customers to ensure they are realizing the benefits of the new product enhancements and releases.

The key indicators for this position will be globalizing our product release efforts, decreasing our time to market, and ensuring seamless orchestration of new product launches.


  • Assess, optimize, and operationalize MasterControl's software release and launch process
  • Own the delivery of completed MasterControl features through commercialized software releases
  • Establish and run a cross-functional version release steering committee
  • Coordinate with Product Managers to verify final software releases meet market requirements for features, viability, quality, etc.
  • Coordinate internal alignment, department training, and communications on software releases
  • Own the translation and other localization process for packaged releases
  • Understand release acceptance with customer base - to promote uptake with non-Cloud customers
  • Drive the Cloud upgrade process and schedule
  • Own the Cloud migration process and activities


  • Ability to communicate effectively in writing, in person, over the telephone, and in e-mail
  • Availability to work in the main office and attend scheduled meetings in person
  • Ability to operate a computer and work at a desk for extended periods of time
    • Some travel required




MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours.  MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet.

We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through a generous benefits package, great flexibility, and continuous opportunities for advancement.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere.  Which is why we say -  #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our competitive benefits, you can't really go wrong.  MasterControl could be your next (and last) career move!  

We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!

Here are some of the benefits MasterControl employees enjoy:

  • Generous PTO package of three weeks, increasing after just three years of employment
  • Competitive compensation with annual merit increase reviews
  • 100% medical premium coverage (yes, you read that right!)
  • Dental/Vision Plans
  • 401k Plan
  • Employer Paid Life Insurance Policy ($50K)
  • Great Flexibility
  • Wellness Programs (every employee gets a Fitbit!)

Applicants must be currently authorized to work in the United states on a full-time basis.

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