• 19-Jul-2018 to 17-Sep-2018 (MST)
  • Services
  • Salt Lake City, UT, USA
  • Full Time


MasterControl Inc. creates software solutions that enable life science and other regulated companies to deliver life-improving products to more people sooner. MasterControl's integrated solutions accelerate ROI and increase efficiencies by automating and securely managing critical business processes throughout the entire product lifecycle. More than 1,000 companies worldwide, ranging in size from five employees to tens of thousands, rely on MasterControl cloud solutions to automate processes for new product development, clinical, regulatory, quality management, supplier management, manufacturing and post-market surveillance. MasterControl solutions are well-known for being scalable, easy to implement, easy to validate and easy to use. For more information, visit


All professional services projects require skilled resources to help clients successfully accomplish goals. The Resource Manager is responsible for assigning the right people to the right projects at the right time. The role is responsible for appropriately scheduling services resources for customer facing projects based on the requirements for each project and the technical skills of the resource. The Resource Manager is tasked with ensuring client projects meet required timelines and milestones, a critical component of customer success. The role requires strong inter-departmental relationships to properly assess individual employee skill sets as well as seasoned communication skills to effectively work with clients to meet their goals. This role will use independent judgment and decision-making to assign the best possible resource to a project to meet both client and Company objectives.


  • Facilitate the scheduling of Services Resources to customer projects
  • Work with department managers to ensure employees meet utilization targets
  • Communicate with Project Managers to ensure appropriate resource allocation is in place for project needs
  • Must understand/track the individual skills sets of each member of the services group to be able to make appropriate task assignments.
  • Must be detailed oriented, organized, and possess excellent follow-up skills
  • Must be able to function under pressure to meet tight deadlines and manage multiple tasks simultaneously.
  • Become the expert in global resourcing.
  • Provide resource utilization matrix to department management team for capacity planning
  • Take corrective action as necessary to assure project and customer success
  • Provide services leadership with timely utilization and capacity reports.


  • Bachelor's Degree - Information Systems Management, Business Management, Related Field or equivalent experience
  • Strong customer service skills
  • Ability to juggle multiple tasks and effectively prioritize workload
  • System Administrator level of training in PSA (Financial Force) and its resource management tools or similar tool
  • 1-2 years' experience in resource/project management in a software services related field


  • Ability to communicate effectively in writing, in person, over the telephone and in e-mail
  • Ability to operate a computer and work at a desk for extended periods of time
  • Minimal travel maybe required




MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours.  MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet. 

We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through a generous benefits package, great flexibility, and continuous opportunities for advancement.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere.  Which is why we say -  #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our competitive benefits, you can't really go wrong.  MasterControl could be your next (and last) career move!  

We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!

Here are some of the benefits MasterControl employees enjoy:

  • Generous PTO package of three weeks, increasing after just three years of employment
  • Competitive compensation with annual merit increase reviews
  • 100% medical premium coverage (yes, you read that right!)
  • Dental/Vision Plans
  • 401k Plan
  • Employer Paid Life Insurance Policy ($50K)
  • Great Flexibility
  • Wellness Programs (every employee gets a Fitbit!)

Applicants must be currently authorized to work in the United states on a full-time basis.

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