• 19-Jul-2018 to 17-Sep-2018 (MST)
  • Professional Services Management
  • Salt Lake City, UT, USA
  • Full Time


MasterControl Inc. creates software solutions that enable life science and other regulated companies to deliver life-improving products to more people sooner. MasterControl's integrated solutions accelerate ROI and increase efficiencies by automating and securely managing critical business processes throughout the entire product lifecycle. More than 1,000 companies worldwide, ranging in size from five employees to tens of thousands, rely on MasterControl cloud solutions to automate processes for new product development, clinical, regulatory, quality management, supplier management, manufacturing and post-market surveillance. MasterControl solutions are well-known for being scalable, easy to implement, easy to validate and easy to use. For more information, visit


MasterControl is seeking a Professional Services Partner Manager to support and develop strategic working relationships with organizations across multiple vertical markets and around the world. The Professional Services Partner Manager will work as a liaison between the MasterControl Professional Services team and partners to enable consistency and excellence in their work with our customers, and ensuring partners maintain the same level of quality and experience through onboarding, implementation and customization of the platform and solutions. The Professional Services Partner Manager must be capable of leading best practices, developing and refining partner support programs, and report analytics against KPIs to measure effectiveness and profitability of partner relationships.


  • Develop and maintain a partner selection and onboarding program with the goal of ensuring partners are certified to deliver services on behalf of MasterControl.
  • Ensure partners are utilizing MasterControl Professional Services best practices in their work and communication with customers, and continue to cultivate and train on new practices
  • Educate partners on recent releases of the platform and modules, and provide ad hoc training and guidance through projects.
  • Work with practice leaders to align education and training support across the Professional Services team.
  • Work collaboratively with Professional Services practice leaders to support work flow needs, identify and manage a pipeline of activity and revenue for partners, and direct projects to the appropriate partner.
  • Supervision and support of partner workloads, ensuring timely delivery of high quality services
  • Coordinate among multiple internal partner leads including marketing and sales, as well as executive leadership teams to support partnerships.
  • Measure and optimize partner activity to ensure profitable income flows.


  • Effective communication skills, strong attention to detail, writing and editing skills, as well as the ability to manage multiple projects, coordinate project details among multiple departments, and meet rigid deadlines.
  • Ability to organize and create insightful analytics using Excel or other analytics tools to drive strategic decisions.
  • Capable of assisting in the coordination, planning and execution of projects and training
  • Strongly self-motivated and proactive in identifying needs and supporting growth of a partner channel


  • 3+ years of experience Channel and Professional Services experience required
  • Marketing, Business, or Computer Science degree in a technical or business discipline or equivalent experience.
  • Experience using MS Office, Adobe Acrobat, computer systems, and communication tools.
  • Strong understanding of Excel and analytics.
  • Excellent communication skills are required, both written and oral.
  • Database experience preferred.  
  • Experience in Life Science industries preferred

Why Work Here?



MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours.  MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet. 

We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through a generous benefits package, great flexibility, and continuous opportunities for advancement.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere.  Which is why we say -  #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our competitive benefits, you can't really go wrong.  MasterControl could be your next (and last) career move!  

We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!

Here are some of the benefits MasterControl employees enjoy:

  • Generous PTO package of three weeks, increasing after just three years of employment
  • Competitive compensation with annual merit increase reviews
  • 100% medical premium coverage (yes, you read that right!)
  • Dental/Vision Plans
  • 401k Plan
  • Employer Paid Life Insurance Policy ($50K)
  • Great Flexibility
  • Wellness Programs (every employee gets a Fitbit!)

Applicants must be currently authorized to work in the United states on a full-time basis.



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