• 19-Jul-2018 to 17-Sep-2018 (MST)
  • Services
  • Salt Lake City, UT, USA
  • Full Time

About MasterControl

MasterControl Inc. creates software solutions that enable life science and other regulated companies to deliver life-improving products to more people sooner. MasterControl's integrated solutions accelerate ROI and increase efficiencies by automating and securely managing critical business processes throughout the entire product lifecycle. More than 1,000 companies worldwide, ranging in size from five employees to tens of thousands, rely on MasterControl cloud solutions to automate processes for new product development, clinical, regulatory, quality management, supplier management, manufacturing and post-market surveillance. MasterControl solutions are well-known for being scalable, easy to implement, easy to validate and easy to use. For more information, visit



The Project Manager role is a key function of the Professional Services Department at MasterControl. The Project Manager works directly with new and existing customers to ensure successful service delivery with superior levels of customer satisfaction. The Project Manager consults with our Customers to develop and execute project plans that will result in the successful deployment of MasterControl products in the field. . The individual in this role will have responsibility for the timely delivery of all customer service projects and associated deliverables within a defined scope and within customer budgets.



  •  Develop and document an understanding of stakeholder interests, concerns, and goals for success; ability to work with all levels of management within stakeholder organizations
  • Create and execute project plans for all deployment activities with a clearly defined and established project methodology. from post-sale through execution and completion. Facilitate a smooth transition for the customer from Sales to project initiation.
  • General activities include project planning, resource allocation, project execution, status updates, risk identification and mitigation. .
  • Cross functional coordination with resources including Professional Services, Validation Services, Technical Field Services, Technical Architecture & Engineering Services, technical support, fulfillment, Sales operations, billing and other company resources as required
  • Must be detailed oriented, organized, and possess excellent follow-up skills
  • Must have excellent communication skills
  • Must be able to function under pressure and meet tight deadlines
  • Establish, monitor and maintain project budgets
  • Track and manage Change Control
  • Take an active role in timely issue resolution and be able to manage change and escalate issues; effective problem solving skills
  • Trigger timely billing of services rendered. Take corrective action as necessary to assure project and customer success
  • Must have the ability to effectively supervise teams and communicate to senior level management



  • Ability to communicate effectively in writing, in person, over the telephone and in e-mail
  • Project management experience in a software services related field or within a life sciences related industry.
  • Proven track record meeting budget and schedule while still meeting or exceeding customer requirements and objectives.
  • Travel may be required for Project Kickoff meetings and other customer meetings
  • Bachelor's Degree - Information Systems Management, Business Management, Related Field or equivalent experience
  • Experience with Agile methodologies
  • Working knowledge of MS Office Suite



  • Technical knowledge of MasterControl products
  • PMP or other project management certification a plus
  • Experience using Workfront or other Saas project management software
  • Experience in Medical Devices, Pharmaceuticals & Biotechnology, Blood & Biologics, or ISO Certification 


Why Work Here?



MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours. MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet. 

We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through a generous benefits package, great flexibility, and continuous opportunities for advancement.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere. Which is why we say - #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our competitive benefits, you can't really go wrong. MasterControl could be your next (and last) career move! 

We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!

Here are some of the benefits MasterControl employees enjoy:

  • Generous PTO package of three weeks, increasing after just three years of employment
  • Competitive compensation with annual merit increase reviews
  • 100% medical premium coverage (yes, you read that right!)
  • Dental/Vision Plans
  • 401k Plan
  • Employer Paid Life Insurance Policy ($50K)
  • Great Flexibility
  • Wellness Programs (every employee gets a Fitbit!)

Applicants must be currently authorized to work in the United states on a full-time basis.

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