• 21-Jun-2018 to 20-Aug-2018 (MST)
  • Cloud Services
  • Salt Lake City, UT, USA
  • Full Time


MasterControl Inc. creates software solutions that enable life science and other regulated companies to deliver life-improving products to more people sooner. MasterControl's integrated solutions accelerate ROI and increase efficiencies by automating and securely managing critical business processes throughout the entire product lifecycle. More than 1,000 companies worldwide, ranging in size from five employees to tens of thousands, rely on MasterControl cloud solutions to automate processes for new product development, clinical, regulatory, quality management, supplier management, manufacturing and post-market surveillance. MasterControl solutions are well-known for being scalable, easy to implement, easy to validate and easy to use. For more information, visit


The Cloud Systems Administrator is responsible for ensuring the stable operation of computer hardware, software systems, and network and cloud infrastructure. This includes physical and virtual servers, private and public cloud infrastructure, switches and any other technology required for MasterControl. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all systems related to the MasterControl Cloud platform.


  • Works with the #BestCloudTeamOnThePlanet
  • Administers and maintains critical cloud customer systems, including disk subsystems and affiliated servers and infrastructure
  • Provides support and maintenance of network hardware and software, analyze problems, and monitor networks to ensure their availability to customers
  • Design, test, certify and document new systems, environments and cloud services
  • Prioritize and resolve problems as they arise and notify management of potential problems, as necessary, pertaining to software and network functionality
  • Monitor, support, configure and physically build systems; support other engineering team members as needed in their work
  • Identifies, prioritizes, documents and resolves reported problems including server hardware/software and application performance issues as they arise
  • Maintains, analyzes, troubleshoots and repairs server systems, hardware and computer peripherals as needed
  • Manages and maintains storage area network systems used in virtual environment
  • Manages backup and recovery systems in all cloud services environments, including AWS.
  • Ability to partner with other Sr. engineers across the infrastructure stack to ensure an end to end effective and high performing infrastructure is delivered to meet technical requirements
  • Understands various hardware and software based firewall architectures and network/cloud security concepts
  • Ability to work with minimal supervision, making decisions based upon priorities, schedules and an understanding of business decisions
  • Time management, attention to detail, expectation setting and organizational skills to provide solid service management and process improvement
  • Strong service oriented team player but able to work independently
  • Responsible for maintaining and deploying systems via automated methods
  • Documents, tracks, and monitors the problem to ensure timely resolution
  • Supports and maintains user account information including rights, security and systems groups
  • Provides end user training where required
  • Other projects and tasks as assigned


  • Strong understanding of virtualization technologies with VMWare hypervisor 5.1 or later a plus
  • Automation, build/provisioning processes, workload automation and virtualization capacity management concepts
  • Amazon AWS system deployments (EC2, EBS, S3, ELB)
  • Network attached disk subsystems (NetApp, EMC, etc) using iISCSI and NFS
  • Microsoft Server 2008 or later administration (AD, DNS, GPO)
  • Microsoft SQL 2008 Server or later administration.
  • HA/Load balancing for Windows Server and SQL Server
  • PowerShell or similar automation/scripting languages.
  • Brocade or Cisco switches.
  • Virtual Private Networks
  • Information Security best practices
  • Understands various hardware and software based firewall architectures and network/cloud security concepts
  • Network troubleshooting skills (ping, tracert, etc)
  • Operations management and monitoring tools (Nagios, Icinga, etc)
  • Ability to take on projects to completion with minimal supervision.
  • Strong documentation skills


  • 5+ years of hands-on IT experience, preferably supporting a diverse set of systems infrastructure technologies and administration
  • Certification or equivalent experience in multiple operating systems and/or virtualization
  • BA/BS degree perfered
  • Security and compliance training such as ITIL, PCI, ISO 27001 or SOX perfered


  • Lifting and transporting of moderately heavy objects, such as servers, computers and peripherals.
  • On-call availability, including weekends




MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours.  MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet. 

  • We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through a generous benefits package, great flexibility, and continuous opportunities for advancement.
  • Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere.  Which is why we say -  #WhyWorkAnywhereElse?
  • To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our competitive benefits, you can't really go wrong.  MasterControl could be your next (and last) career move!  
  • We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!
  • Here are some of the benefits MasterControl employees enjoy:
    • 100% medical premium coverage (yes, you read that right!)
    • Generous PTO packages that increase with tenure
    • Competitive compensation with annual merit increase reviews
    • Dental/Vision Plans
    • 401k Plan
    • Employer Paid Life Insurance Policy ($50K)
    • Great Flexibility
    • Wellness Programs (every employee gets a Fitbit, we have lots of fitness clubs, we give out a lot of swag and we even have an onsite physician and massage therapist!)
    • Access to Innovation Center with 3D printer, e-bikes, drones and VR
    • Ability to drive company Tesla (yes, you also read that right!)

Applicants must be currently authorized to work in the United states on a full-time basis.


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