• 29-May-2018 to 28-Aug-2018 (MST)
  • Services (UK)
  • Basingstoke, GBR
  • Salary
  • Full Time


MasterControl Inc. creates software solutions that enable life science and other regulated companies to deliver life-improving products to more people sooner. MasterControl's integrated solutions accelerate ROI and increase efficiencies by automating and securely managing critical business processes throughout the entire product lifecycle. More than 1,000 companies worldwide, ranging in size from five employees to tens of thousands, rely on MasterControl cloud solutions to automate processes for new product development, clinical, regulatory, quality management, supplier management, manufacturing and post-market surveillance. MasterControl solutions are well-known for being scalable, easy to implement, easy to validate and easy to use. For more information, visit


The Web Developer/Technical Specialist will perform MasterControl implementation and configuration, industry specific Best Practice consulting, client product specific training and technical support. This person is responsible for ownership of customer issues that are addressed to him/her and is encouraged to use all legitimate resources available to solve problems. The Web Developer/Technical Specialist will be responsible for performing requirements gathering, process design, quality testing, system configuration, and integration with third party systems for MasterControl's software product line, using HTML and JavaScript. The Specialist performs duties both on-site with the Client or remotely in MasterControl's EMEA Office. The individual must be self-directed and motivated to provide solutions to clients.

Experience of the Pharmaceutical and Medical Device Industry, Quality Events (CAPA, Deviation etc.), and/or Software validation expertise and working knowledge of regulatory requirements a benefit, but not required.


  • Assist customers in configuration of MasterControl (Documents, Training, Process, Audit Management and other modules as assigned.)
  • Provide customers with industry Best Practice consultation for development of a quality management system
  • Educate customers in the implementation and application of company products.
  • Perform form development in MasterControl Process Software using HTML and JavaScript.
  • Perform software implementation, installation and upgrades to MasterControl customers.
  • Create and maintain strong working relationships with customers
  • Identify and document business and technical requirements and formulate clear solution designs.
  • Assures the timely and successful delivery of all customer deliverables.
  • Develop integrations to MasterControl using SQL to third party enterprise level software.
  • Migrate data from third party data systems to the MasterControl data structure.
  • Maintain current expense report documentation during client travel.
  • Respond to incoming technical support email and telephone calls.
  • Log software defects in the defect tracking tool.
  • Create cases and logs in the issue management system.
  • Maintain and work on open cases while focusing on root case analysis and troubleshooting.
  • Update and maintain reports for customers and key internal contacts.
  • Provide backup support to other TSE team members.
  • Work directly with engineering support to assure resolution of P1 issues.
  • Provide and participate in technical training and knowledge transfer for new or complex products.
  • As directed, perform special projects.
  • Other duties as assigned.


  • Ability to communicate effectively in writing, in person, over the telephone and in e-mail.
  • Ability to quickly learn technical skills.
  • Ability to develop technical solutions on time and within budget.
  • Ability to work non-standard hours.
  • Ability to continually learn and grasp new terminology, application revision changes and industry changes.
  • Extensive travel required.


  • Computing related degree or equivalent experience
  • HTML and JavaScript required
  • Dynamic self-starter who can work on their own initiative and as part of a small team.
  • Someone who can communicate clearly and effectively.
  • Someone who can focus on delivering solutions on time and to help our customers be successful.




MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours.  MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet. 

We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through great flexibility, and continuous opportunities for advancement.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere.  Which is why we say -  #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our exceptional products, you really can't go wrong.  MasterControl could be your next (and last) career move!  

We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!

Applicants must be currently authorized to work in the United Kingdom on a full-time basis.

MasterControl is an Equal Opportunity Employer.

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