• 13-Apr-2018 to 12-Jun-2018 (MST)
  • Professional Services Management
  • Berlin, Berlin, DEU
  • Full Time

About MasterControl:

MasterControl Inc. creates software solutions that enable life science and other regulated companies to deliver life-improving products to more people sooner. MasterControl's integrated solutions accelerate ROI and increase efficiencies by automating and securely managing critical business processes throughout the entire product lifecycle. More than 1,000 companies worldwide, ranging in size from five employees to tens of thousands, rely on MasterControl cloud solutions to automate processes for new product development, clinical, regulatory, quality management, supplier management, manufacturing and post-market surveillance. MasterControl solutions are well-known for being scalable, easy to implement, easy to validate and easy to use. For more information, visit

Job Summary:

As MasterControl continues to expand its Cloud offering, customer retention and expansion are keys to continued growth and our position as a premier Life Sciences solution provider.  Successful implementation and use of the MasterControl products are critical to achieving customer success and our achieving our mission of helping our customers get their products to market faster and with higher quality.  MasterControl is seeking a German speaking Implementation Manager to ensure success of MasterControl software implementations for German speaking customers in the DACH region.  This role includes project management, implementation architecture, and configuration as required.  As a member of MasterControl's Customer Success team, the Implementation Manager will be expected to work cross-functionally with the services team and other departments in MasterControl and our Partners to execute on software implementations that result in delighted customers.

Essential Duties and Responsibilities:

  • Responsible for the success implementation services provided to new customers
  • Follow MasterControl implementation process and procedures to ensure best practice implementations
  • Provide guidance on electronic quality management best practices for life sciences
  • Manage customer communications to ensure transparency and efficient project flow
  • Manage implementation projects according to project management best practices
  • Configure customer MasterControl instances to meet customer requirements and industry best practices

Physical Demands and Working Conditions:

  • Ability to operate a computer and work at a desk for extended periods of time
  • Ability to communicate effectively in writing, in person, over the telephone and in e-mail
  • Ability to work non-standard hours and travel as required
  • Bending, stooping and lifting are integral aspects of this position
  • Both Domestic and International travel will be required
  • Private office space with business level internet service required
  • Video conferencing is the preferred communication platform with MasterControl teams

Knowledge, Skills and Experience:

  • 5+ years of experience in software implementation services required (SaaS preferred)
  • 4-year degree or equivalent experience required
  • Project Management experience required
  • Life Sciences industry experience preferred
  • Customer Success obsessed mindset required
  • Strong communication and presentation skills required
  • Software validation experience preferred
  • Microsoft Office application experience required

Why Work Here:



MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours.  MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet. 

We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through great flexibility, and continuous opportunities for advancement.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere.  Which is why we say -  #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our exceptional products, you really can't go wrong.  MasterControl could be your next (and last) career move!  

We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!

Applicants must be currently authorized to work in Germany on a full-time basis.

MasterControl is an Equal Opportunity Employer.

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