MasterControl
  • 20-Nov-2017 to 19-Jan-2018 (MST)
  • Services
  • Releigh, NC, USA
  • Full Time

About MasterControl

MasterControl Inc. creates software solutions that enable life science and other regulated companies to deliver life-improving products to more people sooner. The MasterControl Business Excellence Platform (BxP) accelerates ROI and increases efficiencies by automating and securely managing critical business processes throughout the entire product lifecycle. More than 1,000 companies worldwide, ranging in size from five employees to tens of thousands, rely on MasterControl BxP cloud solutions to automate processes for new product development, clinical, regulatory, quality management, supplier management, manufacturing and post-market surveillance. MasterControl solutions are well-known for being scalable, easy to implement, easy to validate and easy to use. For more information, visit www.mastercontrol.com.

JOB SUMMARY: 

The Implementation Manager will perform MasterControl software and system implementation and configuration, industry specific Best Practice consulting, client product specific training, initialization processes and software validation guidance for MasterControl customers. The Implementation Manager is responsible for ownership of customer issues and works with internal and external resources to address. The Implementation Manager will provide thorough post client documentation, open issues reports and communicate across multiple divisions within MasterControl to ensure successful implementations. Computer literacy skills, continuing knowledge of software revision changes and attention to detail are critical skills for the role. The Implementation Manager will provide clients with product knowledge and expertise, software validation expertise and working knowledge of regulatory requirements. The Implementation Manager works in a fast-paced team environment to provide high quality services to a broad customer base.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assist customers in configuration of electronic quality management system 
  • Provide customers with industry Best Practice consultation for development of quality systems
  • Educate customers in the implementation and application of company products
  • Guidance and preparation of validation documentation and execution practices
  • Working knowledge of industry regulations in Medical Device, Pharmaceutical, Biologics
  • Internal documentation, post client documentation
  • Communicate findings from fieldwork back to the appropriate MasterControl team members
  • Create and maintain strong working relationships with customers
  • Develop and complete quarterly personal, team level and group level tasks 
  • Maintain current expense report documentation during client travel
  • Develop travel itineraries based on Project Office scheduling
  • Maintain personal records as required by the Services Group
  • Other duties as needed  

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to communicate effectively in writing, in person, over the telephone and in e-mail
  • Ability to successfully operate a laptop computer, MS Office Suite products and develop effective reports when called upon.
  • Ability to continually learn and grasp new terminology, application revision changes and industry changes
  • Excellent communication, organization, and interpersonal skills.
  • Analytical and problem solving skills
  • Thorough understanding of a manufacturing environment with capability to conceptualize document solutions
  • Proven success working in a dynamic, fast-paced team environment with tight deadlines
  • Mastery of planning, coordination, and task prioritization skills

EDUCATION AND TRAINING:

  • S. Business/Science 
  • ASQ or equivalent certification preferred
  • Life Sciences and/or Research experience preferred
  • Working knowledge of MasterControl required
  • Ability to work non-standard hours
  • Up to 50% travel may be required

Experience in pharmacuetical/clinical setting with TMF knowledge 

Why Work Here?

#WhyWorkAnywhereElse

#ExceptionalTeamCulture

MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours.  MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet. 

We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through a generous benefits package, great flexibility, and continuous opportunities for advancement.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere.  Which is why we say -  #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our competitive benefits, you can't really go wrong.  MasterControl could be your next (and last) career move!  

We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!

Here are some of the benefits MasterControl employees enjoy:

  • Generous PTO package of three weeks, increasing after just three years of employment
  • Competitive compensation with annual merit increase reviews
  • 100% medical premium coverage (yes, you read that right!)
  • Dental/Vision Plans
  • 401k Plan
  • Employer Paid Life Insurance Policy ($50K)
  • Great Flexibility
  • Wellness Programs (every employee gets a Fitbit!)
  • Applicants must be currently authorized to work in the United states on a full-time basis. 
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