• 30-Aug-2017 to 29-Oct-2017 (MST)
  • Software Quality Assurance
  • Salt Lake City, UT, USA
  • Full Time

MasterControl ( is an international software solutions company that provides software solutions for regulated companies to comply with rigid quality standards. Our customers include medical device, pharmaceutical, and food companies that must conform to FDA regulations, as well as general manufacturing companies that require a high level of quality compliance, such as those found within ISO standards.  MasterControl products help companies get their products to market faster, while reducing overall costs and increasing internal efficiency.


The Technical Writer's documentation provides the first level of customer self-help needs. They are an integral part of helping train MasterControl customers, helping them easily understand complicated information. Product documentation is also critical to helping customers assess their ability to upgrade and remain current as new software updates are released.


  • Design, develop, and implement customized technical documents
  • Gather information about needs, objectives, functions, features, and requirements
  • Perform writing tasks for technical documents, such as user manuals, installation manuals, help documents, and tutorials


  • Demonstrate creative and technical writing skills
  • Excellent interpersonal, collaborative, trust-building, conflict-resolution, and writing skills
  • Effective planning, scheduling, researching, and writing skills
  • Comfortable with online publishing tools (RoboHelp, FrameMaker, MadCap, etc.)
  • Possess strong technical aptitude, including Microsoft Word/Office, source control software, Windows, etc.
  • Programming/scripting experience a plus (HTML/CSS/JavaScript/XML)
  • Passionate about technology and creatively solving business problems
  • Meet multiple, challenging deadlines while communicating expectations clearly
  • 4-year degree or equivalent experience
  • 0-3 years additional experience beyond education
  • Conducts routine tasks as directed


  • Operate a computer and work at a desk for extended periods of time
  • Communicate effectively in writing, in person, over the telephone and in e-mail

Why Work Here?



MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours.  MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet. 

We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through a generous benefits package, great flexibility, and continuous opportunities for advancement.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere.  Which is why we say -  #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our competitive benefits, you can't really go wrong.  MasterControl could be your next (and last) career move!  

We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!

Here are some of the benefits MasterControl employees enjoy:

  • Generous PTO package of three weeks, increasing after just three years of employment
  • Competitive compensation with annual merit increase reviews
  • 100% medical premium coverage (yes, you read that right!)
  • Dental/Vision Plans
  • 401k Plan
  • Employer Paid Life Insurance Policy ($50K)
  • Great Flexibility
  • Wellness Programs (every employee gets a Fitbit!)

Applicants must be currently authorized to work in the United states on a full-time basis.

MasterControl is an Equal Opportunity Employer.

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