• 23-Jun-2017 to 22-Aug-2017 (MST)
  • Sales Operations
  • Salt Lake City, UT, USA
  • Full Time

MasterControl ( is an international software solutions company that provides software solutions for regulated companies to comply with rigid quality standards. Our customers include medical device, pharmaceutical, and food companies that must conform to FDA regulations, as well as general manufacturing companies that require a high level of quality compliance, such as those found within ISO standards.  MasterControl products help companies get their products to market faster, while reducing overall costs and increasing internal efficiency.


The Sales Operations Specialist provides operational support for MasterControl sales representatives and the sales management team. The role focuses on managing sales processes, coordinating sales references and customer success initatives, tracking sales in a web-based customer relationship management (CRM) system, supporting sales members through communication and trainings, and effectively administrating projects and project-oriented tasks. The role will work in a fast-paced, dynamic team environment and will be a member of MasterControl's world-class Sales Operations group.


  • Manage the sales web-portal and coordinate resource requests. (RFPs, customer references, and referrals)
  • Assist in managing and developing sales references, customer advocates, and customer success initiatives.
  • Develop, maintain and distribute sales analytics, surveys, industry research, customer profiles and customer information, as well as other sales analytics as needed.
  • Provide sales support, including managing a customer advocacy network, quote creation, order processing, tickets, and other sales support related tasks.
  • Manage projects focused on achieving department and company goals.
  • Support sales communication and training, sales summit events, sales training webinars, newletters, curriculum and sales literature.
  • Assist with events, travel, and other administrative duties as needed.
  • Other tasks and projects as assigned.


  • College Degree or equivalent experience.
  • Work experience preferred to include a minimum of 2 years in sales support or marketing position with sales tool development a plus.
  • Experience using MS Office tools, Adobe Acrobat, computer systems, and communication tools. (Database experience preferred)
  • Experience with analytics and reporting.
  • Experieince with Salesforce. (preferred)
  • Experience with corporate event planning.
  • Strong communication skills, especially in writing, editing and responding to communications from customers.
  • Ability to manage multiple projects, coordinate project details among multiple departments, and meet rigid deadlines.


  • Ability to work non-standard hours on occasion, when necessary.
  • Bending, stooping and lifting are integral aspects of this position.
  • Ability to operate a computer and work at a desk for extended periods of time.

Why Work Here?



MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours.  MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet. 

We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through a generous benefits package, great flexibility, and continuous opportunities for advancement.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere.  Which is why we say -  #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our competitive benefits, you can't really go wrong.  MasterControl could be your next (and last) career move!  

We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!

Here are some of the benefits MasterControl employees enjoy:

  • Generous PTO package of three weeks, increasing after just three years of employment
  • Competitive compensation with annual merit increase reviews
  • 100% medical premium coverage (yes, you read that right!)
  • Dental/Vision Plans
  • 401k Plan
  • Employer Paid Life Insurance Policy ($50K)
  • Great Flexibility
  • Wellness Programs (every employee gets a Fitbit!)

Applicants must be currently authorized to work in the United states on a full-time basis. 

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