• 10-Jan-2017 to 11-Mar-2017 (MST)
  • Sales
  • Basingstoke, HANTS, GBR
  • Full Time

MasterControl ( is an international software solutions company which provides software tools to regulated organizations to help those organizations comply with rigid quality standards. Our customers include medical device, pharmaceutical, and food companies, all of which must conform to FDA regulations. We also serve those general manufacturing companies seeking ISO certification. MasterControl's software helps companies get their products to market faster, while reducing overall costs and increasing internal efficiency.

JOB SUMMARY:  The Customer Sales Representative (CSR) is responsible for working with our existing customers in a consultative capacity in order to identify new opportunities for product growth. This is a sales position. The Customer Sales Representative's Primary role is finding additional business opportunities by developing relationships with current customers within an assigned territory. The CSR works in conjunction with Regional Account Executives to develop both long term strategies and specific campaigns. The CSR builds and maintains relationships with existing customers through multiple strategies, including but not limited to campaigns, phone calls, e-mails, and on-site visits. The CSR also provides customers with everything they need to be successful. This may include a wide variety of tasks, including development of pricing quotes, product demonstrations, and participation in trade shows or various sales or marketing campaigns at the direction of sales management.


  • Outbound customer prospecting for the development of targeted opportunities 
  • Spearhead customer relationship activities 
  • Maintain accurate customer account data in contact management software
  • Develop strategic plans to grow customer product use and uptake
  • Create, maintain, forecast and report on opportunities using contact management software
  • Facilitate new programs, messages, campaigns and offerings


  • Software sales and/or marketing experience is required
  • Excellent communication skills, both written and oral, are required
  • Ability to understand, implement, create, and communicate standard operating procedures for job functions is required
  • Proficiency using MS Office (Word, Excel, PowerPoint), computer systems, and communication tools is required
  • Ability to complete projects by critical deadlines
  • Knowledge of the Life Sciences, Medical Device and Manufacturing industries is preferred.
  • Experience with Salesforce preferred
  • Past software sales experience preferred


  • Associate's degree in a technical or business discipline (or equivalent experience)
  • Work experience should include a minimum of 2 years in a software sales or software sales support role


  • Ability to work non-standard hours
  • Some travel as required (15%)
  • Ability to operate a computer and work at a desk for extended periods of time
  • Bending, stooping and lifting are required on occasion


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