• 19-Oct-2020 to 18-Dec-2020 (MST)
  • Services
  • Salt Lake City, UT, USA
  • Full Time

About MasterControl:

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit


As an Associate Professional Services Consultant at MasterControl you will enable a team  of  MasterControl Professional Services Consultants delivering software implementation projects. The position will contribute to minimizing the client Time-To-Value by defining and delivering highly efficient, reproduceable processes for deploying the MasterControl platform. The Consultant will provide thorough documentation, open issues reports and communicate across multiple divisions within MasterControl to ensure successful implementations. Computer literacy skills, continuing knowledge of software revision changes and attention to detail are critical skills for the role.  

Essential Duties and Responsibilities

  • Enable the Professional Services organization by efficiently verifying and deploying the MasterControl platform. 
  • Execute on delivery plans as established by the team. 
  • Assist in documenting decisions, action plans and outcomes from Professional Services engagements.  
  • Create and maintain design documentation. 
  • Ensure conformance to all MasterControl data governance policies and current regional and global data privacy regulations. 
  • Review and load associated configuration and data into the MasterControl platform. 
  • Identify and resolve data or configuration discrepancies with the Professional Services delivery team. 
  • Define new processes and implementation models to profitably implement the MasterControl platform. 
  • Deliver continuous improvement of Professional Services People, Processes and System through the Centers of Excellence. 
  • Maintain personnel records as required by the Professional Services group 
  • Other duties as needed 

Knowledge, Skills and Abilities

  • Bachelor's degree or equivalent combination of education, experience, and training that provides the required knowledge, skills and abilities 
  • An unparalleled attention to detail and sense of purpose in the work performed. 
  • Experience in data cleansing/manipulation to established requirements. 
  • Experience working in Professional Services consulting, or similar role delivering Configurable Off-the-Shelf (COTS) software solutions. 
  • Experience of software implementation in a regulated industry, MasterControl experience preferred. 
  • Experience in resolving escalations through coordination of deliverables from internal teams 
  • Articulate complex topics to an audience with diverse functional expertise 
  • Strong organizational and project management skills with an ability to manage numerous, competing demands from internal and external stakeholders and Customers. 
  • Experience with Extract, Transform, Load (ETL) tools and methodologies (Alteryx, SSIS, Talend) is a plus.
  • Experience in SQL with a common RDBMS (SQL Server, Oracle, Teradata, MySql) is a plus.

Why Work Here?



MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours.  MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet. 

We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through a generous benefits package, great flexibility, and continuous opportunities for advancement.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere.  Which is why we say -  #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our competitive benefits, you can't really go wrong.  MasterControl could be your next (and last) career move!  

We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!

Here are some of the benefits MasterControl employees enjoy:

  • Generous PTO package of three weeks, increasing after just three years of employment
  • Competitive compensation with annual merit increase reviews
  • 100% medical premium coverage (yes, you read that right!)
  • Dental/Vision Plans
  • 401k Plan
  • Employer Paid Life Insurance Policy ($50K)
  • Great Flexibility
  • Wellness Programs (every employee gets a Fitbit!)

Applicants must be currently authorized to work in the United States on a full-time basis.


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