• 30-Sep-2020 to 29-Nov-2020 (MST)
  • Enterprise Support
  • Salt Lake City, UT, USA
  • Full Time

About MasterControl:

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit


The ServiceNow Administrator is responsible for the development and implementation of the long term ServiceNow solutions within Enterprise Support at MasterControl. The candidate will perform configuration, development, support and maintenance of the ServiceNow implementation. The candidate must have solid interpersonal skills to work with stakeholders to understand, propose, and deliver solutions. Must be self-motivated and able to adapt to new technologies and shifting priorities in a dynamic environment.

The ServiceNow administrator will work in a team setting on various projects and take the customer's requirements/stories and build them on the ServiceNow platform. The ideal candidate is expected to have an understanding of the various ServiceNow Products (ITSM, ITBM, ITOM, SecOps, CSM, GRC, CMDB etc.), and understands how the ITIL framework can be leveraged to create best practices for the MasterControl customers internal and external.


  • Design, develop, configure, and maintain custom and out of the box solutions for the ServiceNow platform (workflows, automation, orchestration, etc.)
  • Work with business users to understand requirements, analyze needs, and develop solutions to meet requirements
  • Build and maintain integrations between ServiceNow and with other company systems
  • Perform root cause analysis and remediation for integration, system, reporting, and data issues
  • Create supporting system documentation
  • Monitor health, usage, and overall compliance of ServiceNow platform
  • Develop across the full stack of Web technologies - Java, JavaScript, Angular.js, React, HTML and CSS
  • Work in a Scrum-based, Agile development process that is light on documentation and meetings and heavy on coding
  • Translate requirements/stories and mock-ups into fully functional features by working closely with the various project teams
  • Configure the Application UI and workflows
  • Assist with user acceptance testing
  • Ensure stakeholders receive timely updates on assigned tasks and facilitate frequent and proactive communication
  • Contribute to the continual improvement of the delivery processes as well as the maturing of the different ServiceNow portfolios service different areas of the business.
  • Other duties and responsibilities as assigned

Preferred Skills

  • 5+ years of experience as a ServiceNow System Admin
  • ServiceNow certified System Admin
  • HDI Analyst or KCS Certification preferred
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
  • Proven experience in one additional product line outside of ITSM and CSM
  • Knowledge of ITIL
  • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
  • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and good judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always "make it right"
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles

Why Work Here?



MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours.  MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet. 

We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through a generous benefits package, great flexibility, and continuous opportunities for advancement.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere.  Which is why we say -  #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our competitive benefits, you can't really go wrong.  MasterControl could be your next (and last) career move!  

We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!

Here are some of the benefits MasterControl employees enjoy:

  • Generous PTO package of three weeks, increasing after just three years of employment
  • Competitive compensation with annual merit increase reviews
  • 100% medical premium coverage (yes, you read that right!)
  • Dental/Vision Plans
  • 401k Plan
  • Employer Paid Life Insurance Policy ($50K)
  • Great Flexibility
  • Wellness Programs (every employee gets a Fitbit!)

Applicants must be currently authorized to work in the United States on a full-time basis.


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